Technical Support Consultant - Chile (Remote)
Publicado el 15 de abril, 2026
Metropolitana de Santiago,
Mixto
Jornada Completa
$ NO INDICADO
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Descripción del Puesto
**This position is open to those living in Chile only** Why work for DreamHost? We help people own their digital presence. Its not just wishful thinking. Its our noble cause — an idea that drives everything we do. When you put your dreams online—your words, your photos, your creations—you shouldnt have to worry about your service provider mining that data for marketing purposes. Those are your dreams — not ours! DreamHosts open platform gives you the power to share your data and the freedom to control how its used. Working for DreamHost you can be a steward of your own career. We invest in our people, we promote from within the organization when possible and we offer extensive training to aid in your success. In this role, we offer the flexibility to work from home and during local business hours. We are proud to be a US employer with a fantastic culture and the ability to offer so much to our employees. Overview Technical Support Consultants play a key role in interfacing directly with DreamHost customers. We are looking for multilingual candidates fluent in English and Spanish. Benefits Offered Competitive salaryWorkTango team member recognitionUdemy online learning coursesOpportunities for profit-sharing bonusesFun monthly eventsOpportunities for growthLaid-back atmosphereResponsibilities Provides technical assistance to DreamHost customers who are experiencing problems with the services we provide, or who have questions about how to use our many features Uses quick thinking and keen troubleshooting skills to analyze and resolve customer issues via internal ticket system, live chat & call-backs Answers questions by applying knowledge of web hosting principles, DreamHost products and services Patiently walks customers through diagnostic procedures to help them illuminate the source of their issues Notices trends andor internal issues & reports them to management for resolution Guides customers through the installation and configuration of various software Escalates complex problems to appropriate staff member or department Helps customers identify and resolve problems with products by phone, email & livechat Ability to work under pressure in a fast-paced environment Ability to communicate with customers who may be lacking in technical skills A commitment to quality and a meticulous approach Able to work autonomously and in diverse, virtual team environments Great communication skills with customers, supervisors and peers Ability to maintain patience with difficult customers Good judgment and decision-making skills Strong analytical and problem-solving skills Basic understanding of Web Hosting Basic familiarity with Linux command-line Ability to manage and deliver on multiple support tickets at same time Ability to type 45+ WPM Minimum 3 years of technical support experience Bachelors Degree in computer science-related field of study preferred SkillsSpecialties: Customer Service, Information Technology (IT) Support, Linux, Troubleshooting WordPress background a plus Must be able to communicate in English fluently, Spanish is a bonus Must have a reliable, fast internet connection **DreamHost provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.** #J-18808-Ljbffr
Requisitos del Puesto
Educación Requerida: Secundario Edad: 18 años mínimo Experiencia Requerida: 1 año en puestos similares Disponibilidad para viajar: No Disponibilidad para mudarse: No
Aviso Importante: Este aviso fue redactado y es administrado por el anunciante, por lo cual nuestra empresa no se hace responsable por su contenido.
