Minestar Application Specialist
Publicado el 15 de abril, 2026
Metropolitana de Santiago,
Mixto
Jornada Completa
$ NO INDICADO
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Descripción del Puesto
MineStar Application Specialist page is loaded MineStar Application Specialist Apply locations Santiago, Region Metropolitana de Santiago time type Full time posted on Posted 3 Days Ago job requisition id R0000247914 Career Area: Product SupportJob Description: Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, youre joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We dont just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it. JOB PURPOSE: Serves as an application specialist in Mining Technology industry. Leverages mining technology application knowledge to improve mining operations, process, change management, increase customer loyalty, and improve sales force effectiveness. This position supports current implementations for MineStar Command for Hauling. Application Specialist reports to a Site Manager that manages 1 autonomous operation and or 1-2 smaller less complex technology accounts and reports on their status. Also supplies recommendations back through the Product Development group to influence future product development. This position will influence market requirements, trends, and key areas for product improvement. The technology specialist is assigned to a region and will report out on the current status of accounts and will be supported closely by more experienced Application Specialists. JOB DUTIES: Include the following functional areas: Drive customer recognition of value of product feature design, improved processes, and change management. •Provides account management and reports on 1-2 smaller less complex sites •Support customers by providing basic product application expertise •Support smaller customers on recommendations to improve operations using MineStar technology •Consults with site on basic features and processes are in place to support mining technology •Benchmarks site performance using several metrics to ensure continuous improvement •Recommends MineStar Best Practices and processes with support of more experienced Application Specialists •Support customers through the change management process •Supports basic training of customer personnel in areas of expertise •Provides feedback to product featurebenefits •Drive improvement projects to maintain and increase productivity •Participate in Field Follows as needed Improve the industrys perception of Caterpillar. •Serve as a basic application specialist to customers and dealers •Participate in related mining associations Individuals in this position must understand and keep current in mining technology. They are still in the learning process and will be called upon to support the mining technology industry to increase the product value to our customers. They must have excellent problem solving and analysis ability to determine the correct direction to solve customer issues with support from senior specialist. They will consult on the smaller customer accounts to recommend improvements to People, Process, and their Technology. Incumbents will apply their knowledge of the product, technology, and industry to support Caterpillar, dealer, and customer goals. Incumbents, along with their manager, will direct their development and continual learning through experience and staying abreast of technology changes. Key learning comes from continued experience at customer sites. They will provide excellent communication and build solid relationships with the customer, dealer, and Caterpillar. Incumbents must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer and customer needs. Skill Descriptors Customer Focus : Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions. Service Excellence: Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner. Consulting: Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately. Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors. Problem Solving: Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations. Relationship Management : Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers. Technical Excellence : Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges. Field Support: Knowledge of and experience with providing post-sales support; ability to support maintenance of hardware products. BACKGROUNDEXPERIENCE: The position requires knowledge of mining technology products, product applications, and customer value stream. Mining experience in the industry is highly valued. English Intermediate Bachelor´s Degree Top Candidates will have: Preferred 1-2 years of FleetCommandHealth mining technology experience. Basic knowledge of the customer business and the understanding of dealer operations are also required. #LI Posting Dates: marzo 19, 2024 - marzo 28, 2024Caterpillar is an Equal Opportunity Employer (EEO). Not ready to apply? Join our Talent Community . Theres more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar. Our culture, like everything at our company, is made possible by each employees contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar weve built. #J-18808-Ljbffr
Requisitos del Puesto
Educación Requerida: Secundario Edad: 18 años mínimo Experiencia Requerida: 1 año en puestos similares Disponibilidad para viajar: No Disponibilidad para mudarse: No
Aviso Importante: Este aviso fue redactado y es administrado por el anunciante, por lo cual nuestra empresa no se hace responsable por su contenido.
