Customer Retention Specialist (Work From Home)
Publicado el 27 de febrero, 2026
Metropolitana de Santiago,
Mixto
Jornada Completa
$ NO INDICADO
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Descripción del Puesto
Customer Retention Specialist (Work From Home) Varsity Tutors 07.02.2024 Varsity Tutors, a Nerdy company, is looking for international CustomerRetention Specialists based in Chile to join our team! Varsity Tutorsis transforming how people learn with new and innovative technology,and offers a full suite of learning products that are personalized tothe needs of every learner. Our award-winning online and mobilelearning platforms connect students and professionals from all aroundthe world with personalized instruction to achieve any goal. Come joinour fast growing team and help people get the educational help theyneed! Customer Retention Specialists are advocates for theclients of Varsity Tutors. They assess needs, manage accounts to drivecustomer engagement, and increase retention by efficient andempathetic issue resolution. This is a full time, remote positionfocused on retaining existing customers. Customer RetentionSpecialists will work closely with our sales and training teams andhelp ensure a positive experience for ourclients. **Location**: Fully Remote - Based inChile **Schedule**: Full-time, 40 hours a week, with at least 2evenings and every other weekend required based on available shifts(shifts to be adjusted seasonally based on demand if needed).Operating Hours are from 5:00am PDT - 9:00pm PDT (U.S. timezones) **About Nerdy**: **Qualifications**: - Fluentin English - Account management, client relations, or clientservice experience is a plus - Education, teaching, or tutoringexperience is preferred, but not required - High empathy andemotional intelligence, with the ability to understand familieseducational needs and make productservice recommendations - Strongproblem solving skills and ability to adapt quickly in a fast-pacedenvironment - Conflict management skills and the ability to usehigh level judgment when managing customer defects - Ability toremain calm and professional in stressful situations. - Excellentverbal and written communication skills - Ability to workindependently and multi-task - Network requirements: High-speedInternet access (50 Mbps download, 10 Mbps upload) via wired ethernetconnection; no Wi-Fi, Satellite or Cellular Hotspot or CellularInternet **Responsibilities**: - Deflect cancellationrequests with a solutions oriented approach that instills confidencein the product - Full ownership of existing customers that are atrisk of canceling services - Address complaints with the goal ofincreasing satisfaction and securing renewals or saves. - Achieveclient onboarding, retention, and engagement targets set bymanagement - Assess and understand the needs of our clients to beable to make recommendations for educational products andservices - Assist in client service and build strong relations withour students and families - Manage client records to ensure properfollow-up - Communicate effectively with internal team and externalcustomers - De-escalate and handle challenging situations on aregular basis - Actively implement coaching and feedback in pursuitof providing customers with a high quality experience **VarsityTutors Leadership Principles** Relentless Focus onCustomers - Comfort with Ambiguity - Ownership -Simplify - Intellectual Curiosity - Build Teams - ThinkBig - Insist on High Standards - Bias for Action - BuildTrust - Go Deep - Have Conviction - Deliver Results - AreRight, a Lot **Benefits**: - Competitive Hourly Rate($8.50hr USD) - Full-Time Position (40 hours per week) - FullyRemote Position - A once-in-a-lifetime opportunity to helptransform how the world learns! - A fun, collaborative, andteam-oriented work environment with plenty of training and afeedback-rich culture WHATJOBS?: 0 Trabajos para Customer Retention Specialist (Work From Home) en Santiago Ver trabajos #J-18808-Ljbffr
Requisitos del Puesto
Educación Requerida: Secundario Edad: 18 años mínimo Experiencia Requerida: 1 año en puestos similares Disponibilidad para viajar: No Disponibilidad para mudarse: No
Aviso Importante: Este aviso fue redactado y es administrado por el anunciante, por lo cual nuestra empresa no se hace responsable por su contenido.
