Customer Success Manager - Remote - Usa
Publicado el 28 de noviembre, 2025
Metropolitana de Santiago,
Mixto
Jornada Completa
$ NO INDICADO
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Descripción del Puesto
Customer Success Manager - Remote - Usa FullStack Labs 19.01.2024 FullStack Labs is the fastest-growing software consultancy in theAmericas. We help organizations like Uber, GoDaddy, MGM, Siemens,Stanford University, and the State of California, build distributedsoftware development teams, and deliver transformational digitalsolutions. As an employee-first company, we focus on hiring the mosttalented software designers and developers in the western hemisphere,by creating a positive, respectful, and supportive work environmentwhere they can achieve their greatest potential. Were mostproud of: - Offering life-changing career opportunities totalented software professionals across the Americas. - Buildinghighly-skilled software development teams for hundreds of the worldsgreatest companies. - Having delivered hundreds of successfulcustom software solutions, which have positively impacted the livesand careers of millions of users. - Our 4.7-star rating onGlassDoor. - Our client Net Promoter Score of 64, twice theindustry average. - Sustained growth of 100% - 200% peryear. **The Position**: - FullStack Labs is seeking aCustomer Success Manager(CSM) who will support the companys globalbusiness and revenue objectives and be a leader of a team thatsupports a group of strategic accounts. This role will support a salesrepresentative in managing and developing a portfolio of accounts,staffing key roles, and managing the overall status of accounts toensure comprehensive coverage of FullStacks clients. This role willreport to the VP of sales and be accountable for staffing roles,managing an ongoing relationship with clients, and achieving a teamrevenue goal. **What You Will Be Doing**: - Working witha dedicated sales representative and a group of accounts. - Workwith the sales representative to build account plans, identify growthstrategies, requirements to achieve them, and support staff headcountrequirements. - Ability to manage multiple accounts, prioritizeclients, and ensure delivery. - Produce a clear team structure thataligns with the account goals. - Work with the Customer Successteam to manage and visualize data around account performance, identifyopportunities and risks, and be a supporting force in the go-to-marketfunction. - Navigating a startup environment that requires adedicated focus on execution and an ability to prioritize impactfulactions. - Traveling to key stakeholders and clients with salesrepresentatives. **What Were Looking For**: - 5-10years of experience in direct client support, sales, or clientmanagement. - Strong client communication. - History andfamiliarity of account management (developing them and identifyingopportunities). - Organization and process management. - Abilityto operate and manage time independently. - Strong organizational,presenting, and problem-solving skills. - Excellent oral andwritten communication abilities as well as clientservice. **Benefits**: - Competitive Salary. - PaidTime Off (vacation, sick leave, maternity and paternity leave,holidays). - 100% remote work. - The ability to work withleading startups and Fortune 500 companies. - Health, dental,vision insurance. - 401(k) w 4% match. - Virtual company eventseach month. - Ample opportunity for career advancement. -Continuing education opportunities. FullStack Labs is proud tobe an equal opportunity workplace. We are committed to equalemployment opportunity regardless of race, color, ancestry, religion,sex, national origin, sexual orientation, age, citizenship, maritalstatus, disability, gender identity, or Veteran status. If you have adisability or special need that requires accommodation, please let usknow by completing our Accommodations for Applicants form, which canbe provided upon request during our hiring and interviewprocess. Learn more about our Applicants Privacy Notice. #J-18808-Ljbffr
Requisitos del Puesto
Educación Requerida: Secundario Edad: 18 años mínimo Experiencia Requerida: 1 año en puestos similares Disponibilidad para viajar: No Disponibilidad para mudarse: No
Aviso Importante: Este aviso fue redactado y es administrado por el anunciante, por lo cual nuestra empresa no se hace responsable por su contenido.
