Service Desk Engineer - Talent Pipeline
Publicado el 27 de octubre, 2025
Metropolitana de Santiago,
Mixto
Jornada Completa
$ NO INDICADO
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Descripción del Puesto
Who we are:Were a global digital transformation partner for change agents, working to modernize their organizations. Who we help:Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact. What we do:We offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond. How we help:We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organizations broader ecosystem. We collaborate as cross-disciplinary pods and as extensions of client teams - ensuring the right perspectives contribute to creating connected, value-generating outcomes. If youd like to learn more about Apply Digitals culture clickHERE . APPLY DIGITAL TALENT PIPELINE: Interested in joining the Apply Digital team, but dont see an open role you connect with? Submit your resume below and well add you to our Talent Pipeline. When new opportunities open up at Apply Digital, well check our Pipeline. If your profile is a fit, well get in touch for an interview. Please review the requirements below to determine if you would be a good fit and submit your resume. LOCATION:Apply Digital is hybridremote-friendly. The preferred candidate should be based inLatin America, preferably working in hours that align toET or PT. Candidates located in Santiago, Chile are able to work out of our Santiago office as remotehybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees. THE ROLE: APPLY DIGITAL TALENT PIPELINE: Interested in joining the Apply Digital team, but dont see an open role you connect with? Submit your resume below and well add you to our Talent Pipeline. When new opportunities open up at Apply Digital, well check our Pipeline. If your profile is a fit, well get in touch for an interview. Please review the requirements below to determine if you would be a good fit and submit your resume. What Youll Do:You will ensure that you are able to help Apply Digital maintain our client platforms, and provide the best customer care to our clients You will be excellent at diagnosing, analyzing, troubleshooting and resolving IT problems and working with the SaaS providers and the development teams to fix issues You will be supporting dynamic, enterprise-level applications that integrate with multiple external systems Some problems will require code fixes, while others will need support tickets raised and monitored with 3rd party vendors. You will need the ability to understand where each is required You will be happy about the prospect of working in a growing business that is known for its excellence in engineering and delivery You will be aware of agile working methods and comfortable with the governance and management approaches favored by the types of large international businesses that make up the Apply Digital client base The work will be flexible hours and a hybrid working practice as the service desk will need to be servicing clients 24 hours a day, seven days a week What Youll Need:Your passion for solving problems whether it be with infrastructure, e-commerce SaaS platforms or integrations with backend systems must be strong Must be an inquisitive, natural problem solver with a strong desire to resolve issues Experience of triaging issues created in a ticketing system and owning issues until they are completed Familiar with e-commerce concepts and terminology Confident in working with vendor platform support teams to resolve issues Business savvy, IT literate Comfortable working in a fast paced environment Flexible to work various hours as needed, including 12-hour shifts on weekends Ability to work on statutory holidays as this will be required for the role Proactive and inquisitive, self-led learner A great communicator and comfortable with written and spoken English Comfortable working as part of a Service Desk team and receiving or handing over tickets Experience of working with SLAs and adhering to service timelines Understands when escalation is required and when a problem can be solved Happy to work within a defined process and constantly looking for ways to improve procedures Update Knowledge Bases with discovered solutions not previously documented Comfortable working with multiple clients at the same time Provides guidance to client personnel to empower the users to help themselves Can lead a conversation and talk clients through configuration of the platform Consultative, good listener, insightful analyst when working with clients Nice to Haves:Knowledge of how modern SaaS ecommerce platforms work, such as BigCommerce or Commercetools Experience with Content Management Systems, such as Contentful, Amplience or ContentStack Experience with programming languages (ie. JavaScript) and be able to read code to understand where issues could be Comfortable working at the various levels of service desk with a desire to assist with the development of fixes Experience of test-driven and agile development methodologies Experience of Jira Service Management or similar tools Experience with AWS, GCP or Azure Experience with shell scripting Experience with relational and NoSQL databases (PostgreSQL, Redis etc.) Experience with containers (Docker, Kubernetes etc.) Comfortable discussing complex ideas with senior client stakeholders Life at Apply Digital:Flexibility - work where you work best Competitive benefits plan Generous paid time off - take the time you need to be balanced and energized A growing company means many opportunities for advancement - we like to promote from within! Regular team and company events (karaoke, escape rooms, axe throwing and more!) Training budgets, Days of Learning, company-wide training, Apply Library and our Hackathon for Good mean you have many different ways to learn and stretch yourself #LI-Remote ABOUT APPLY We are an innovation, products, and experiences company. Digital to our core, we are purpose-built to transform possibilities for people. We solve complex problems with well-executed solutions tailor-made for continuous growth — were ambitious, and our clients are too. We work with well-funded start-ups, global brands, and Fortune 1000 companies spanning industries and audiences, including Moderna, Kraft Heinz, Arcteryx, andRealtor.com. www.applydigital.com #J-18808-Ljbffr
Requisitos del Puesto
Educación Requerida: Secundario Edad: 18 años mínimo Experiencia Requerida: 1 año en puestos similares Disponibilidad para viajar: No Disponibilidad para mudarse: No
Aviso Importante: Este aviso fue redactado y es administrado por el anunciante, por lo cual nuestra empresa no se hace responsable por su contenido.
