Customer Success Manager (Americas)
Publicado el 07 de mayo, 2025
Metropolitana de Santiago,
Mixto
Jornada Completa
$ NO INDICADO
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Descripción del Puesto
Who we are Were a group of restaurant-obsessed foodies with a passion for shifting restaurants from surviving to thriving. Our purpose is to supercharge restaurant performance and our mission explains how were going to do just that. We believe that every restaurant operator should know whats going on in their business and what they can do to optimise their performance. We are backed by Techstars and leading Silicon Valley venture capitalists and this is an epic opportunity to be part of a fast-growing, exciting start-up with a huge amount of growth potential. Diversity and Inclusion Tenzo is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, colour, national origin, religion, gender, gender identity or expression, sexual orientation, marital status, age, veteran status, or disability status. About the role Were looking for a Customer Success Manager to be responsible for managing our customers across the Mid Market and Enterprise segments in the Americas. This role sits at the heart of Tenzo and youll work collaboratively with our growth and development teams and be responsible for the long term success of our Tenzo customers. If youre excited by the opportunity to join Tenzo in an exciting time of growth and development, keep reading… Your mission Customer onboarding, retention, including supporting and executing the renewal process, and cross-sell and up-sell, for your customer base Understand, through consultation and partnerships, how to identify customers pain points and drive them and their teams towards value Conduct regularly scheduled communications with customer influencers and decision-makers to implement and review their success plans to optimise their usage of Tenzo and constantly drive value Evangelise the capabilities of Tenzo and create Customer Advocacy by securing customer case studies and referrals to new business About you An experienced CSM with a minimum of three years experience in a similar role with a proven track record of meeting and often exceeding quarter targets A creative customer-centric approach to problem-solving and experienced in managing critical customer issues with senior customer stakeholders The ability to spot trends and make decisions based on data in a process-driven role A person who thrives in a fast-paced startup and is able to work in a sometimes high-pressure environment A positive and proactive nature, someone whos ready to use their initiative to get things done A love of communication, and someone who enjoys collaboration with other teams Based in the Americas and can travel to the UK when needed Independent spirit and can work remotely without issue Bonus points if you can speak multiple languages Work perks and benefits Tenzo is committed to improving the general well-being of our team members. As our Passionate about our people value states: we aim to create a supportive and diverse environment for our people to grow. Working as part of a small team, you will benefit from a level of responsibility from the get-go. We also commit to a dedicated time for personal development and clear career progression in an exciting time of growth and development of the company. #J-18808-Ljbffr
Requisitos del Puesto
Educación Requerida: Secundario Edad: 18 años mínimo Experiencia Requerida: 1 año en puestos similares Disponibilidad para viajar: No Disponibilidad para mudarse: No
Aviso Importante: Este aviso fue redactado y es administrado por el anunciante, por lo cual nuestra empresa no se hace responsable por su contenido.
