Customer Service
Publicado el 26 de mayo, 2025
Montevideo,
Mixto
Jornada Completa
$ NO INDICADO
---
Descripción del Puesto
AZURE CUSTOMER SUPPORT: We are hiring people oriented in the IT filed. Responsibilities: • Represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding problems identified in Microsoft software products, and manage relationships with those customers. • Be flexible to work in different shifts. • Use trace analysis, source code, and other sophisticated debugging tools to analyze problems and develop solutions to meet customer needs; may involve writing code. • Acquire & coordinate resources from other groups as needed to resolve customer issues. • Manage hot issues by setting customer expectations, devising action plans, being available 24x7, and professionally communicating to all parties involved. • Share knowledge with other engineers and develop customer solutions efficiently. • Communicate technically complex information with Microsoft’s developer customers via telephone, written correspondence, and electronic services. • Continually learn technologies and develop deep expertise in Microsoft products. Apply that knowledge to real-world programming problems. • Create advanced technical content including Microsoft Knowledge Base articles, samples, whitepapers, and training. • Own and Participate in regular technical triage meetings to share knowledge with other engineers and help them develop efficient solutions to their customers. • Drive resolution of critical situations (CritSits) and ensure smooth execution through the life of the crisis by adherence to processes and guidelines. Hybrid model (home office onsite). Office: TCS Malvin (E-Tower). Montevideo Shifts: 9-18 or 14-23
Requisitos del Puesto
Educación Requerida: Secundario Edad: 18 años mínimo Experiencia Requerida: 1 año en puestos similares Disponibilidad para viajar: No Disponibilidad para mudarse: No
Aviso Importante: Este aviso fue redactado y es administrado por el anunciante, por lo cual nuestra empresa no se hace responsable por su contenido.
